RELAY COMMUNITY SUPPORT
Relay Discuss a Pilot
Support and operations for crypto communities

Give your community a clearer path to support.

Relay connects Discord and Telegram to a tenant-specific FAQ, transaction guidance, and human handoff. Start with assistive replies; expand monitoring or moderation only after review.

Discuss a Pilot
Relay support workflow Pilot configuration
RELAY COMMUNITY SUPPORT
Coverage
Discord & Telegram
Knowledge source
Tenant-approved content
THE PROBLEM

Growing communities means growing questions.

Wallet setup, launch dates, tokenomics — the same questions, asked hundreds of times a day. Your team can't keep up, and members get frustrated waiting.

Query 01 Frequent
Wallet setup
Network RPC config, chain switches, and transaction verification repeated daily.
Query 02 Peak Volume
Launch dates
Mainnet timing, airdrop eligibility, and claim windows filling chat around the clock.
Query 03 High Stakes
Tokenomics
Vesting schedules, circulating supply, and contract addresses needing verified answers.
ARCHITECTURE

How It Works

01
Step 1

Connect

Connect an approved Discord server or Telegram group for a scoped pilot.

02
Step 2

Configure

Add approved FAQs and support material to that tenant's knowledge base.

03
Step 3

Review

Review matched replies and handoffs with your team before expanding the rollout.

PILOT PACKAGES

A staged start for your community

Community Assist
$499/month
One-time setup: $750
Starting scope
  • ◆One Discord or Telegram tenant
  • ◆Approved FAQ setup and support replies
  • ◆Human handoff and operator review
Discuss a Pilot
STAGED MONITORING
Community Monitor
$999/month
One-time setup: $1,500
Starting scope
  • ◆Community Assist scope
  • ◆Monitoring introduced after a test period
  • ◆Monthly operations summary and review
Discuss a Pilot
Managed Community Shield
$1,999/month
One-time setup: $3,000
Starting scope
  • ◆Staged onboarding across both live connectors
  • ◆Agreed configuration and review cadence
  • ◆Support window and incident plan defined in the order form
Discuss a Pilot

Prices are starting defaults in USD. Final scope, service hours, taxes, and terms are set in a signed order form. Moderation and enforcement require separate review and approval.

GET STARTED TODAY

Start with an agreed pilot.

We will agree on the supported platform, approved content, review cadence, and scope before rollout.

Discuss a pilot on X →